Courses for the following methodologies: software selection, system design, system integration, customer acquistion process, and strategic planning.
User procedures and customized traning manuals for order entry, invoicing, trade deal, EDI, Master files, financial systems, and a variety of web applications.
Electronic Performance Support
Online, interactive support system including the development of methodology and design standards, content design, development, and authoring.
Process maps and analysis of existing processes and systems utilizing
TQM principles. Facilitate focus groups and individual interviews.
Marketing, Sales & Customer Service
Marketing, promotional, and public relations material. Courses in customer service and merchandising. Six years experience in product sales.
Seminars and Workshops
Support material, presentations, and group activities for management seminars, meetings, and strategic planning sessions. Facilitate as needed.