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Introduction to Process Mapping

Length: 4 hours

Cost: $55.00 (per participant) 

Minimum # of Participants: 15

Maximum # of Participants: 30 

Course Description

Process Improvement is an interactive course on learning what a process is, how to map a process, and how to change a process. Each course covers process mapping in different degrees of detail and experiential time.

Course Objectives

The course objectives vary based on which workshop you choose. The course outlines detail all of the topics covered.

Course Outline

bullet Process Basics

bullet Process definition

bullet IS vs SHOULD

bullet Process Map definition

bullet Processing Mapping and Change

bullet Identify disconnect points

bullet Identify redundancy and inefficiencies

bullet Identify clarity in roles and responsibilities

bullet Define procedures for change initiatives

bullet Document procedures

bullet Support turnover

bullet Consistent application

bullet Training

bullet Mapping Methods and Models

bullet SIPOC Model

bullet Activity Maps

bullet Cross Functional Maps

bullet Detailed Process Sheets (DPS)

bullet Mapping Mechanics

bullet Flow chart symbols

bullet Orientation (horizontal vs vertical)

bullet Activity Breakdown

bullet Frequency / Criticality / Consequences

bullet Drawing a Cross Functional Map Activity (generic business process)

bullet Drawing an Activity Map (generic business process)

bullet Create a SIPOC Matrix (generic business process)

bullet Create a Detailed Process Sheet (generic business process)