Introduction to Process Mapping
Length: 4 hours
Cost: $55.00 (per participant)
Minimum # of Participants: 15
Maximum # of Participants: 30
Course Description
Process Improvement is an interactive course on learning what a process is, how to map a process, and how to change a process. Each course covers process mapping in different degrees of detail and experiential time.
Course Objectives
The course objectives vary based on which workshop you choose. The course outlines detail all of the topics covered.
Course Outline
Process Basics
Process definition
IS vs SHOULD
Process Map definition
Processing Mapping and Change
Identify disconnect points
Identify redundancy and inefficiencies
Identify clarity in roles and responsibilities
Define procedures for change initiatives
Document procedures
Support turnover
Consistent application
Training
Mapping Methods and Models
SIPOC Model
Activity Maps
Cross Functional Maps
Detailed Process Sheets (DPS)
Mapping Mechanics
Flow chart symbols
Orientation (horizontal vs vertical)
Activity Breakdown
Frequency / Criticality / Consequences
Drawing a Cross Functional Map Activity (generic business process)
Drawing an Activity Map (generic business process)
Create a SIPOC Matrix (generic business process)
Create a Detailed Process Sheet (generic business process)