Mapping Business Processes
Length: 8 hours
Cost: $125.00 (per participant)
Minimum # of Participants: 15
Maximum # of Participants: 30
Course Description
Process Improvement is an interactive course on learning what a process is, how to map a process, and how to change a process. Each course covers process mapping in different degrees of detail and experiential time.
Course Objectives
The course objectives vary based on which workshop you choose. The course outlines detail all of the topics covered.
Course Outline
Process Basics
Processing Mapping and Change
Mapping Methods and Models
Project Planning Activity
Drawing a Cross Functional Map Activity (generic business process)
Drawing an Activity Map (generic business process)
Create a SIPOC Matrix (generic business process)
Create a Detailed Process Sheet (generic business process)
Pet Productivity Peeves Activity
Small Group Mapping Activity (4 groups max)
Group Presentations / Feedback
Facilitating the Process
Project Planning Activity