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Mapping Business Processes

Length: 8 hours

Cost: $125.00 (per participant) 

Minimum # of Participants: 15

Maximum # of Participants: 30 

Course Description

Process Improvement is an interactive course on learning what a process is, how to map a process, and how to change a process. Each course covers process mapping in different degrees of detail and experiential time.

Course Objectives

The course objectives vary based on which workshop you choose. The course outlines detail all of the topics covered.

Course Outline

bullet Process Basics

bullet Processing Mapping and Change

bullet Mapping Methods and Models

bullet Project Planning Activity

bullet Drawing a Cross Functional Map Activity (generic business process)

bullet Drawing an Activity Map (generic business process)

bullet Create a SIPOC Matrix (generic business process)

bullet Create a Detailed Process Sheet (generic business process)

bullet Pet Productivity Peeves Activity

bullet Small Group Mapping Activity (4 groups max)

bullet Group Presentations / Feedback

bullet Facilitating the Process

bullet Project Planning Activity