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Introduction to Process Mapping

 
Length: 4 hours
Cost: $55.00
Minimum # of Participants: 15
Maximum # of Participants: 30
 

Course Description
Process Improvement is an interactive course on learning what a process is, how to map a process, and how to change a process. Each course covers process mapping in different degrees of detail and experiential time.
 

Course Objectives
The course objectives vary based on which workshop you choose. The course outlines detail all of the topics covered.
 

Course Outline
Process Basics
  Process definition
  IS vs SHOULD
  Process Map definition
Processing Mapping and Change
  Identify disconnect points
  Identify redundancy and inefficiencies
  Identify clarity in roles and responsibilities
  Define procedures for change initiatives
  Document procedures
  Support turnover
  Consistent application
  Training
Mapping Methods and Models
  SIPOC Model
  Activity Maps
  Cross Functional Maps
  Detailed Process Sheets (DPS)
Mapping Mechanics
  Flow chart symbols
  Orientation (horizontal vs vertical)
  Activity Breakdown
  Frequency / Criticality / Consequences
Drawing a Cross Functional Map Activity (generic business process)
Drawing an Activity Map (generic business process)
Create a SIPOC Matrix (generic business process)
Create a Detailed Process Sheet (generic business process)

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Mapping Business Processes
 
Length: 8 hours
Cost: $125.00
Minimum # of Participants: 15
Maximum # of Participants: 30
 

Course Outline
Process Basics
Processing Mapping and Change
Mapping Methods and Models
Project Planning Activity
   
Drawing a Cross Functional Map Activity (generic business process)
Drawing an Activity Map (generic business process)
Create a SIPOC Matrix (generic business process)
Create a Detailed Process Sheet (generic business process)
   
Pet Productivity Peeves Activity
Small Group Mapping Activity (4 groups max)
Group Presentations / Feedback
Facilitating the Process
Project Planning Activity

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Facilitating Process Mapping Meetings
 
Length: 2 Days
Cost: $300.00
Minimum # of Participants: 6
Maximum # of Participants: 16
 

Course Outline
Process Basics
Processing Mapping and Change
Mapping Methods and Models
Mapping Mechanics
Drawing a Cross Functional Map Activity (generic business process)
Drawing an Activity Map (generic business process)
Create a SIPOC Matrix (generic business process)
Create a Detailed Process Sheet (generic business process)
   
Pet Productivity Peeves Activity
Facilitating the Process
Project Planning Activity (small groups)
Facilitating the Meeting
Facilitation Skills Practice Activity
Form Mapping Topics, Teams, and Facilitators (4 groups max)
Meeting Planning Activity (individuals)
 
Day 2 - Practice Facilitation
Facilitation Practice Activity
Facilitation Practice Activity
Facilitation Practice Activity
Facilitation Practice Activity
Debrief and Action Plans
 
Topics will be drawn from a hat. As each topic is drawn, the facilitator will facilitate mapping the topic.
6 attendees = 65 min per topic
8 attendees = 48 min per topic
10 attendees = 39 min per topic
12 attendees = 32 min per topic
14 attendees = 27 min per topic
16 attendees = 25 min per topic

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Facilitating the Process Mapping Project
 
Length: 3 Days
Cost: $550.00
Minimum # of Participants: 6
Maximum # of Participants: 16
 

Course Outline
Day 1 - Process Mapping Basics and Mechanics
Basic Definition and Concepts
Mapping Mechanics
Types of Maps
Practice Drawing Basic Maps
 
Day 2 - Consulting and Facilitating the Process
Process Mapping and Change
Project Phases
Planning / Scoping the Project
Project Planning
 
Day 3 - Consulting and Facilitating the Mapping Meeting
Planning the Meeting
Cross Functional Meeting Methodology
Activity Mapping Meeting Methodology

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©2002 Training Partners Plus, Inc.
Last Modified: August 9, 2002